Executive Intelligence
Bridging the gap between Hotel PMS and Restaurant POS.
F&B Spend by Guest Segment
Resolution Confidence
Entity Resolution Engine
Upload raw siloed data to generate unified guest intelligence.
1. Hotel PMS Data (CRM/Rooms)
2. Restaurant POS Data (Toast/Micros)
AI Guest Personas
TableTurner auto-generates target segments from resolved PMS/POS intersection.
The Hidden Local
Data Signature: High POS frequency, Zero PMS history.
They treat your hotel bar like a neighborhood spot but aren't in your CRM. TableTurner matched their Toast POS credit card to local zip codes.
The Bleisure Whale
Data Signature: Corporate PMS rate + High weekend POS spend.
They check in for work on Thursday, stay through Sunday, and drop $400 at the steakhouse. TableTurner bridged the corporate booking with their personal POS card.
The OTA Ghost
Data Signature: Expedia booking + Room charges only.
You have no email or identity for them because Expedia hides it, but TableTurner noticed they eat breakfast in the cafe daily via room charge.
Actionable Marketing Campaigns
One-click campaigns deployed directly to identified entity targets.
"The Regulars" Conversion
Target: 142 identified "Hidden Locals"
Automated Action: Send SMS/Email offering a 10% discount on their next Lobby Bar visit if they join the Hotel's holistic loyalty program.
Pre-Arrival Dining Lock
Target: 87 upcoming "Bleisure Whales"
Automated Action: 3 days before check-in, email a priority reservation link for the Steakhouse. (Currently generating $4.2k in pre-booked revenue).
Integration Settings
Manage data pipelines and API keys.